There are many factors to consider when committing to musical study. Levine School of Music offers a nurturing environment for students of all ages and we welcome you to join us!
Here we try to answer some frequently asked questions, but if your question is not answered here, please feel free to contact us directly.
General Questions
- Does my enrollment automatically roll-over each semester/year?
- Can I start private lessons after the semester begins?
- Can I start group classes or ensembles after the semester begins?
- If I begin a class or lesson later in the semester, will my tuition be pro-rated?
- Can I choose to enroll for less than the full semester/year of private lessons (18 or 36 weeks)?
- Are payment plan options available?
- If I have to miss a lesson, what is the make-up policy?
- If I have to miss a class, what is the make-up policy?
- How do I withdraw from lessons or classes?
- What is a master teacher?
- Is it possible to change teachers?
- What is a jury?
- Where do I go to rent an instrument?
Online Registration System Questions
- Guide to Your Account
- User Guide for Enrollment
- How do I log into my account?
- I have forgotten my password or I do not know if I have an account.
- My account is locked out and it says to contact you.
- Is the online registration system secure?
- Who should I call if I am having a problem registering online?
- Can I enroll over the phone?
- How do I get a copy of my receipt?
- How do I get a tax receipt?
- What do I do if the Online Registration System says my child is already enrolled in the class but I have not enrolled the child or made a payment?
- What do I do if the Online Registration System says my child is not the right age for the class?
- How do I transfer to a different class or withdraw entirely?
- How do I change the answers to some of the questions asked during registration?
- How do I use the Payment Plan in the Online Registration System?
- I paid using the Payment Plan, how do I find out when payments are due and what amount will be charged to my credit card?
- How do I change the credit card you have on file?
General Questions
Q: Does my enrollment automatically roll-over each semester/year?
A: No, enrollment does not automatically “roll-over” each semester/year. For those enrolling for the semester, a re-enrollment notification will be sent to you as a reminder. Otherwise, you will need to re-enroll either online or at your campus location in order to continue lessons or classes.
Q: Can I start private lessons after the semester begins?
A: Yes, private lessons can begin at anytime, availability permitting. Get started with private lessons.
Q: Can I start group classes or ensembles after the semester begins?
A: Most group classes do not allow new students to enter past the first or second meeting, but there are exceptions. Early Childhood and Elementary Music classes can often accommodate late enrollments, as can the ensemble classes (such as the chamber orchestras). Contact the Director of Admissions with questions on late group or ensemble enrollment.
Q: If I begin a class or lesson later in the semester, will my tuition be pro-rated?
A: Yes, private lesson tuition is always pro-rated. No, group class tuition is generally not pro-rated but there may be some exceptions. Contact the Director of Admissions with questions on group class pro-rating.
Q: Can I choose to enroll for less than the full semester/year of private lessons (18 or 36 weeks)?
A: Yes, it is possible to customize your schedule at Levine provided there is a teacher who is willing to provide the flexibility. This should be discussed with the faculty chair during the placement interview. If you are starting late in the semester, you may enroll for the remaining lessons in the semester/year.
Q: Are payment plan options available?
A: Yes, tuition payment options are available. One can pay in full for a semester or year-long classes or join the payment plan. Learn more about tuition and fees.
Q: If I have to miss a lesson, what is the make-up policy?
A: Make-up lessons are only offered for lessons that the teacher must miss or due to school closure. We cannot provide make-ups for lessons that are cancelled by the student. Learn more about Policies & Procedures.
Q: If I have to miss a class, what is the make-up policy?
A:Only those classes that need to be cancelled by the teacher or are a result of school closure will be made up. Learn more about Policies & Procedures
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Q: How do I withdraw from lessons or classes?
A: All withdrawals must be made in writing to Student Services and copied to the teacher (email is accepted). Please refer to the withdrawal policy to learn about refunds and credits.
A: Some teachers are designated as "master teachers" due to their experience and skills. Students of these teachers pay a premium tuition rate. For more information, please contact Student Services.
Q: Is it possible to change teachers?
A: Yes, if you feel you need a change of teacher, the first and most important thing to do is to speak to the head of the appropriate department. The department chair will guide you in speaking to the current teacher and selecting a new teacher. For more information, contact the department chair.
A: A jury is an opportunity for students to perform and receive feedback from a panel of other teachers within the School in a positive and encouraging manner. Levine holds juries twice yearly, in December and May. These brief performances replace regular lessons during jury weeks and provide student with commentary from multiple instructors on this acccomplishments. Juries are required of all school-aged students taking private lessons in instruments or voice.
Q: Where do I go to rent an instrument?
A: Please take a look at the local music resources page to find businesses that rent instruments, sell sheet music and more.
Online Registration System Questions
Q: How do I log into my account?
A: Go to the Online Registration System, click the “My Account” button and enter your username and password
Q: I have forgotten my password or I do not know if I have an account.
- Go to the Online Registration System
- Click on “My Account” to reach the Login screen
- In the “Already have an Account?” box click the “Forgotten?” link
- Enter your email address and click “Done”
A new temporary password will be sent to your email address. If no email arrives from This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 minutes, check your junk or spam folders. If you still have not received an email, create new account. If your email is already in use, please contact Student Services.
Q: My account is locked out and it says to contact you.
Please contact Student Services.
Q: Is the online registration system secure?
A: Yes, our online registration system is hosted on a secure server using an https connection. Enrollment forms for Private Lessons are also hosted on an https connection.
Q: Who should I call if I am having a problem registering online?
A: You may either call Student Services or call the campus at which you plan to study and the staff can help walk you through the process.
Q: Can I enroll over the phone?
A: Enrollment cannot be done over the phone. It can be submitted online or in person at any campus.
Q: How do I get a copy of my receipt?
- Sign into the Online Registration System
- Select “My Account”
- Under “Account Payments” click “Select / Show Payment Details”
- Check the box “Registration?” and then click “Submit”
- Click the Enroll link in the first column ‘Transaction’ of the relevant transaction
- Click the Receipt Number in the Transaction Detail screen
- To print, click “Printer Friendly Version” in top right of Receipt screen
Q: How do I get a tax receipt?
- Sign into the Online Registration System
- Select “My Account”
- Under Account Activity click “Print Tax Receipts”
- Select tax year, yourself as Payer and all family members to be included on the tax receipt
Q: What do I do if the Online Registration System says my child is already enrolled in the class but I have not enrolled the child or made a payment?
Select “My Cart” in the top right corner and click the “Empty” button.
Q: What do I do if the Online Registration System says my child is not the right age for the class?
- Confirm that the date of birth is entered correctly:
- Sign into the Online Registration System
- Select “My Account”
- Under Personal Information, select “Change Information About Family Members”
- Click the name of the child and scroll down to Date of Birth, in Personal Information
- If the birth date is correct
- If the class participant is close to the age range specified, please contact the instructor or Department Chair to discuss admittance
Q: How do I transfer to a different class or withdraw entirely?
Contact Student Services to make transfers and withdrawals. Learn more about withdrawals and refunds.
Q: How do I change the answers to some of the questions asked during registration?
- Sign into the Online Registration System
- Select “My Account”
- Under Personal Information, select “Change Question Answers”
- Click the link on the relevant question and change your answer in the box provided
Q: How do I use the Payment Plan in the Online Registration System?
- Sign into the Online Registration System
- During enrollment, you will reach an Enrollment Details page (which includes all the questions related to your enrollment)
- Scroll down to the end of that page, after Charge Name and Merchandise and you will see payment options
- Select “Use Payment Plan” then a box will appear with payment dates and amount
- Click “Continue”
Q: I paid using the Payment Plan, how do I find out when payments are due and what amount will be charged to my credit card?
Payment Plan dates and amounts will be included in your electronic receipt. To check your payments online:
- Sign into the Online Registration System
- Select “My Account”
- Under Account Activity, select “Get a List of Prior Transactions”
- Under Criteria, click “Deselect All” and then check the Registrations box
- In the first column, click on the “Enroll” link which will take you to the Transaction Detail page
- Click on the “Receipt Number” link which will give you a copy of your receipt
- Scroll down to the end of the page to see Auto-Charge Payment Plan details
Q: How do I change the credit card you have on file?
- Sign into the Online Registration System
- Select “My Account”
- Under Account Payments select “Change Payment Information”
- Click “ Edit” and insert the new number and date
- Please confirm that the information you enter is correct
